Petit.iot Limited Warranty

Warranty Coverage

Product will be free from defects in material and workmanship during the Warranty Period under normal use. Applies to AC and/or DC powered products including communication interfaces: NB-IoT, LoRa, LoRaWAN, Wi-Fi, 4G, 5G.

Petit.iot will (at sole discretion): repair, replace with new/refurbished, or issue credit note (not exceeding original purchase price). Repaired/replaced Product warranted for remainder of original Warranty Period or 90 days from repair, whichever is longer.

Not Covered by Warranty

• Batteries (consumable items — all types)
• Communication SIM cards, eSIM profiles, data plans, telecommunication subscriptions
• Tools, software utilities, configuration cables, third-party accessories
• Consumable/wear-and-tear parts unless manufacturing fault proven

Warranty Exclusions

Products subjected to any of the following are NOT covered:

• Opening, disassembling, tampering, or modifying the Product
• Unauthorized repairs of electronic parts, circuitry, antenna, or components
• Removal or defacement of serial numbers, barcode labels, warranty labels
• Incorrect installation, wiring, commissioning, or configuration
• Misuse, abuse, negligence, accident, dropping, impact, or improper handling
• Exposure to unsuitable environmental conditions
• Electrical faults (incorrect supply voltage, power surges, lightning, etc.)
• Use with non-approved accessories or third-party devices
• Unauthorized software or firmware
• Acts of God, force majeure

Warranty Service Process

1. Contact Petit.iot or Authorized Service Provider within Warranty Period
2. Obtain return instructions or RMA number
3. Petit.iot inspects and tests the Product
4. If accepted: repair, replace, or credit note
5. If not covered: paid repair offered at Customer's cost